The restaurant chain in China compensates thousands after the tables of the diners on the table, the urinary trees in the Hotpot

One of the largest restaurant chains in China has promised to reimburse thousands of customers after a video of a client urinating in a hotpot over low heat became viral online, which caused a public protest. The clip, recorded last month, seems to show a young stand on a table in a branch of the Haidilao restaurant chain in Shanghai urinate in a boiling tub.

The video caused an immediate reaction on social networks, with users generating anger and disgust due to the blatant violation of food security in one of the most popular restaurant chains in the country.

Haidilao confirmed the incident in a social media post on Wednesday, saying that it was “extremely unfortunate” and added that he was looking for legal actions against the offender.

“In the early hours of February 24, two men urinated in a periodic after dinner in a private room at a Haidilao branch in the Bund in Shanghai,” said the company, referring to the rhythm seap walk of the Eastern Megacacity.

“As management had never performed contingency or trained plans to treat this type of incident, the personnel of our branch could not detect any abnormality in the scene or maintain the safety of the gastronomic environment,” he said.

The restaurant said it would offer compensation to any customer involved in the more than 4,100 orders of the chain between February 24 and March 8, equivalent to a complete refund plus a global sum of 10 times that amount.

A Shanghai police statement said two 17 -year -old girls, respectively surnames Tang and Wu, had been placed in “administrative detention.”

The age of criminal responsibility of China is 16 for most crimes, but it can be as low as 12 for important crimes as murder.

Loved in China for its fresh mouths of meat, lip spring and pleasant service, Haidilao has expanded abroad in recent years, with locations in the United States, Japan, Great Britain and other places. But his mea guilt received a short range in the Chinese Weibo social networks network, similar to X, where users accused the firm of dragging their feet for weeks before recognizing their mistake.

“Where was this (apology) at first? It would not have been better to say this from the beginning,” said a comment.

Others aimed at a previous statement, since it apparently eliminated, which blamed “malicious information spreders” for damaging the company’s reputation.

Food security scandals were once common in China, where in 2008 milk formula Contaminated with industrial chemical melamine

They got hundreds of thousands of babies and linked to six deaths.

The country has made significant improvements since then, but misconduct in the catering industry still crosses.

An outstanding chicken restaurant chain apologized this week after state media revealed unhealthy practices in some of its franchise stores, including the use of rotten ingredients and the recycling of leftover foods.