Barclays to pay £ 12.5 million in compensation to customers hit by the application of the 3 -day bank application.

Barclays could pay up to £ 12.5 million in compensation to customers affected by technological interruptions in the last two years, according to a new letter to parliamentarians.

The bank giant told the Treasury Committee that he hopes to pay between £ 5 million and £ 7.5 million for an important interruption in January of this year.

They are allocated to £ 5 million for other incidents that occur between January 2023 and January 2025. Revelation occurs as part of a broader investigation conducted by the Treasury Committee between parts on IT failures in the main banks of the United Kingdom.

The Committee has been examining incidents that prevent or limit customer access to banking services.

The January interruption caused days of interruption for Barclays customers, coinciding with the payment day for many workers and the deadline for self -assessment tax declarations.

During this incident, more than half of the attempts to make online payments fail. The fault began at the end of January and lasted several days, leaving many customers unable to access their accounts or complete transactions.

Barclays confirmed that the interruption was caused by a software problem within a part of the Mainframe operating system of the bank of the bank. The bank emphasized that it was not the result of a cyber attack.

Barclays has become the first lender in increasing mortgage rates after inflation slowed down less than expectedGetty

Vim Maru, executive director of Barclays UK, said: “We recognize that through their own fault, some of our clients and clients may have suffered losses or anguish and inconvenience.”

The total compensation of the bank could reach £ 12.5 million when all interruptions are considered in the last two years. This includes £ 5-7.5 million for the January interruption plus £ 5 million for previous incidents.

Compensation is intended to address both financial losses and the inconveniences experienced by customers during these service interruptions.

The common reasons for IT failures in banks included problems with third -party suppliers, interruption caused by systems changes and the malfunction of the internal software.

Multiple banks have been affected by global IT interruptions during the year

Getty

The Treasury Committee’s investigation has revealed at least 158 IT failure incidents in nine banks and construction societies between January 2023 and February 2025.

This figure does not include the recent January of Barclays or interruptions in the online services of other banks in recent weeks. The committee is investigating IT problems in all banks that prevent or limit customer access to banking.

The research has discovered more than 33 days in interruptions of technology and unplanned systems in nine main banks of the United Kingdom and construction societies in the last two years.

Deputy Dame Meg Hillier, president of the Treasury Committee, said: “The fact that there have been enough interruptions to fill an entire month in the last two years shows that customer frustrations are completely valid.

Customers affected by Barclays interruptions are expected to be directly contacted on compensation

Getty

“The reality is that these data show that even the most successful banks and construction societies affect the technical problems. The critical thing is that they react rapidly and make sure that customers remain informed at all times.”

Dame Hillier also praised banks that are properly compensating for affected customers.

She said: “I am particularly grateful to those who are compensating their clients well for the stress they suffer and would encourage everyone to reflect on whether they are doing enough in that regard.”

The committee’s investigation continues while examining the resilience of banking technology systems throughout the United Kingdom.

Customers affected by Barclays interruptions are expected to be contacted directly on compensation.

The January interruption highlighted the growing dependence on digital banking services and the significant impact when these systems fail.

Related News

West Seattle companies worried about relocation compensation in the lightsho expansion

Prosecutors drop the case against store employees accused of cutting the store brick

Pedestrians, including 18 months, seriously injured in Portland’s accident, according to the police

The undefeated teammate of Tom Aspinall faces a tougher test to the UFC London