The Ombudsman asks Finnair fines that denies customer payments | Y and him news

Finnair requires that passengers make claims within two months after the flight in question, but the Ombudsman says that there are no legal motives for such limitations.

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The Ombudsman of Consumer has asked the Finland Market Court to prevent the unreasonable of passenger compensation claims, under a fine of 300,000 euros.

In a press release on Wednesday, the Ombudsman claimed that the Finland flag carriers rejects passenger compensation claims without valid reasons.

If passengers wish to present compensation claims for delayed flights, for example, Finnair requires that They must do so within two months of the flight in question. But, according to the Ombudsman of consumption, there are no legal reasons for limitation.

“The practice of the Finnair customer service unit that rejects claims is an example of a business that has a powerful and known than the consumer who unilaterally and without a legal basis dictates the conditions under which the consumer has the right to compensation”, the consumer defender “, the consumer defender Katri Väänänen He said in the statement.

The Ombudsman said that this case marked the first time he has brought a case to the Market Court as a representative action.

According to the Ombudsman, EU regulations do not specify the time limit within which an air passenger must submit a compensation claim, and these restrictions are determined by each EU state.

“However, Finnish legislation does not include provisions on the limits of time that must be observed so that passengers retain the right to compensation under regulations,” said the village defender statement.

He said Finnair states that the time limit is an obligation based on Finnish law.

“However, Finnair has not been able to clarify in more detail the defender of the consumer people on which law is based on the claim,” reads the statement.