Barclays bank interruption compensation: how to verify if it is eligible

After generalized interruptions in its application and website, Barclays has been ordered To pay a total of £ 12.5 million in compensation to those affected.

In February, several mobile payment systems of the banks fell due to a A failure of you of ‘the entire industry’causing greater interruption for Barclays customers that were Left without access to your accounts The previous month.

According to the Select Treasury Committee (TSC) of parliamentarians, Barclays is expected to pay between £ 5 million and £ 7.5 million for the “inconvenience or anguish” of interruptions earlier this year, in addition to £ 5 million per Other problems between January 2023 and February 2025.

While the bank has not published the exact number achieved by these technical problems, it has more than 13 million digitally active Customers in the United Kingdom and processs more than 40% of credit and debit card transactions from the United Kingdom.

It is estimated that 5% of the login attempts failed during the January interruptions, which lasted several days. However, among those who started successfully, 17% tried to submit a payment, 56% that failed.

Another additional They were reported yesterdaybut they did not reach the scale of the interruption reported in January.

Essentially, a large number of people will be eligible for a part of the compensation. Could you be one of them? And how is it done to claim what is owed?

Who is eligible for Barclays compensation?

Anyone who stays out of pocket for the cuts It could be entitled to compensation, with Barclays working to identify all those affected before paying in stages.

Although no figures have been published, the exact amount you can expect to receive (and when you receive it) will probably depend on the level of financial impact it suffered.

“We have been adopting a proactive approach to customer complaints since the incident occurred and we have treated as much as possible in the first point of contact in the bank,” the bank said in his letter to the TSC.

“We will continue to prioritize these clients with vulnerable characteristics or those in vulnerable circumstances.”

How to claim Barclays interruption compensation

Barclays states that he hopes to ‘prevent customers from having to file a complaint’ using internal data to establish which accounts of accounts experienced errors.

From there, they will contact, explaining: “In some cases, this will imply an automatic refund and in other cases we will communicate with customers to provide additional information or confirm the action we are taking.”

Meanwhile, however, the money savings expert recommends contacting Barclays if he believes he has the right to return the money for the costs incurred and potentially compensation.

“Explain the impact that the interruption had on you,” advises the consumer finance site. “For example, if you have suffered emotionally or have been discounted as a result.”