‘Reported only 90 minutes before the exit’: Air India with an 82 -year -old woman injured after she allegedly denied the wheelchair

Last update:March 8, 2025, 14:42 IST

“This passenger, traveling with the members of his family, had reached the exit terminal much later than the recommended 2 hours before the exit,” says Air India in a statement.

Unfortunately, the woman fell near a counter of the airline, causing head injuries, a bleeding nose and a cut in the upper lip and tongue. (UNKNOWN)

Responding to the reports that a lady was seriously injured after a fall at the Delhi airport after the wheelchair that was previously reserved with Air IndiaThe Tata Group airline on Saturday said that family members reported less than 90 minutes before the scheduled starting time to request a wheelchair, and a wheelchair could not be available due to the maximum demand unprecedented at that time.

According to the reports, an 82 -year -old woman is in an ICU, under the observation of possible brain home, after a fall at Delhi airport after she was allegedly refused a wheelchair that was previously reserved with Air India. After waiting for an hour for the wheelchair, the woman, the widow of a decorated Lieutenant, had to walk a considerable distance at the airport with the help of a family member and fell near a counter of the airline when her legs yielded.

In response to this, Air India said Saturday: “There are accusations on the media platforms that an old woman suffered serious injuries at Delhi airport because of Air India. While we completely empathize with the lady and wish her a quick recovery, we would like to declare the following based on our investigation. “

Said passenger, traveling with the members of his family, had reached the exit terminal much later than the recommended 2 hours before the departure. Family/relatives members accompanied by the passenger had informed on the PRM desktop (a reduced mobility) located near the Air Indian ticket office less than 90 minutes before the scheduled time start time to request a wheelchair, he added.

He added: “Due to the maximum demand unprecedented at that time, a wheelchair could not be available in the 15 minutes that the passenger’s relatives were waiting for. The passenger statements that have waited for an hour for the wheelchair have no foundation. “

On his own, the passenger decided to walk along with those who accompanied her. Unfortunately he suffered a fall in the airport facilities. When noticing the incident, Delhi airport officials, as well as the service doctor, attended immediately and administered first aid, he added.

‘Medical offer for not accepted medical care’

Air India declared that family members did not accept additional medical care and insisted on continuing their trip to Bangalore.

“We understand that the offer of the additional medical care was not accepted and the guest’s relatives insisted on continuing their trip to Bengaluru. Through this process, Air India personnel were Cortés, escorted them from the immediate check-in to security control and priority shipment. The passenger also received as much attention as possible during Delhi’s flight to Bengaluru, “said the airline.

‘Guest escorted by Air India staff’

Air India said: “Upon arriving at Bengaluru, as requested by family members, our staff were escorted by our staff to obtain more medical attention at the Bangalore airport facilities, and then also escorted to the point of delivery.”

At no time the wheelchair or any help denied to the passenger. Air India staff cooperated with the guests through their trip. We have communicated with the guest’s family and pray for his well -being, he added.

The problem

According to the media reports, the incident took place on March 4 when the woman, a widow of a Lieutenant General, planned to take a flight to Bangalore. A family member approached the assistance counter outside the airport and waited for a wheelchair for about an hour.

However, the older citizen and grandson walked to the gateway of the airport after waiting for the time of CA. Unfortunately, the woman fell near a counter of the airline, causing head injuries, a bleeding nose and a cut in the upper lip and tongue.

The woman’s granddaughter, Parul Kanwar, shared her terrible experience on the social media platform X, claiming that her grandmother did not receive first aid. She also said that her grandmother has been in the ICU for two days and that the left side of her body is losing strength.