The government will intervene if it is fast, electronic commerce cannot improve the service

Kharge has received numerous complaints about entangled customers with AI Chatbots answers

He insists that the idea of ​​using AI tools is to guarantee a better customer service and delivery.

Platforms that do not increase the standards would lead to potential government regulations

According to reports, Karnataka Minister and BT Minister, Priyank Kharge, warns rapid electronic commerce platforms in the state to improve their customer service and delivery experience.

According to the ET report, the platforms that do not increase the standards would lead to face potential government regulations, Kharge said.

Kharge has received numerous complaints about entangled customers with non -approached answers from AI chatbots, according to the report.

“As a technology defender, I do not say that we should not use chatbots or Ia. However, the idea of ​​using these tools is to guarantee a better customer service and delivery, ”Kharge said in the report.

He also confirmed that the government will not urgently intervene with regulatory controls, however, he urged companies to have these problems.

This development occurs days after a speech delivered at the Bengaluru Gafx 2025 conference, where Kharge revealed the state plan to become The main Electronic Sports Center in Indiasince the sector has been gaining traction in southern pockets.

(The story will be updated soon).