Subscribers accuse 9mobile of blocking them from changing to other networks

• Many mobile 9 subscribers have complained about their inability to change to other networks amid challenges in the company
• Analysts have revealed that 9Mobile can be block
• 9Mobile emerged as the largest customer loser in January 2025, with more than 6,000 subscribers carrying their numbers to other networks

Pascal Oparada de Legit.NG has reported on technology, energy, shares, investment and the economy For more than a decade.

An increasing number of 9 mobile Subscribers have lamented their inability to change to other networks in February, and experts allege that conflict telecommunicity may deliberately block carrying requests.

Development has raised concerns between industry Vigilantes, with the National Telecoms Summers Association (NTACOMS) asking the Nigerian Communications Commission to intervene.

9 Mobile Subconscriptors regrets prolonged another

In January 2025, 9mobile emerged as the largest subscriber loser. Many of their clients changed to other networks in the midst of continuous infrastructure problems in the Telco.

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Many subscribers have reported that 9mobile services have become chambol, since sometimes they are without services for days.

The subscriber base of the telecommunications company has decreased, being stagnant at 3.2 million for three months. This is a fall of 23.4 million in 2015 when it controlled 15.7% of the market share.

Other telecommunications companies have reported an increase in subscribers of 9 mobiles who wish to transfer their numbers to rival AURTEL or MTN.

According to reports, other service providers say that 9mobile subscribers have reported prolonged problems with the company, which leads them to request their line, which is then blocked by the company.

Natcoms moves to intervene

In 2023, NCC introduced the portability of the mobile phone number, allowing telecommunications subscribers to change suppliers while retaining their original telephone numbers.

The process involves sending a cover application at the office of a preferred network provider, which leads to the operator to initiate a transfer application to the current subscriber network.

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Punch reports that Natcoms president Deolu Ogunanjo said that if the carrying is no longer possible, then it becomes a serious challenge.

The representatives of NCC and 9mobile have not yet responded to consultations on the subject.

6,000 desert 9mobile subscribers

The new NCC data show that the portability of the mobile number increased by 190% in January 2025, with 8,708 subscribers that change networks in relation to 2,998 recorded in December 2024.

9mobile recorded the Higher subscriber losseswith 6,716 clients who leave the telecommunicity for rivals.

Despite this increase in the cover activity, only seven clients joined 9mobile in January.

Subscribers of 9 Mobile have reported network challenges, including cars data renovations without consent, and poor customer service, which leads to many numbers to other network suppliers.

Legit.nG previously reported that in July 2024, subscribers supported a national interruption of six days after multiple fiber cuts. 9Mobile apologized and assured customers that the problem had been rectified.

Another company acquires 9mobile

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Legit.ng previously reported that after the approvals of the Nigeria Communications Commission (NCC) and the Federal Competence and Consumer Protection Commission (FCCPC), telecommunications services of Emerging Markets Limited, which operate under the commercial name 9mobile, announced the completion of a Capital investment By LH Telecommunication Limited.

The investment, approved by the African Export Export Bank (AFREXX), the senior lender to 9mobile, in May 2023, resulted in a change in the 9mobile control in favor of the new investor.

The new investor received new shares that amounted to 95.5% of 9mobile in consideration to inject new capital into the company.

Source: legit.ng